3008 Privacy Policy — How We Protect Your Information
This policy describes how 3008 collects, uses, stores, and protects the personal data of Malaysian users. Your privacy is our priority, and we are committed to handling your information transparently and securely.
This policy applies to all registered users of the 3008 platform who are residents of Malaysia.
1. Information We Collect
When you register and use the 3008 platform, we collect certain categories of information to keep our services running smoothly and securely. All data collection is carried out transparently and only for legitimate purposes.
Account and identity information
During registration, we collect your full name, phone number, email address, and date of birth. This information is used to verify your identity, prevent duplicate registrations, and ensure the platform is only accessible to eligible users aged 18 and above.
Device and browser information
The 3008 platform automatically receives technical information when you visit, including device type, operating system, browser type, IP address, and screen resolution. This data is used solely to optimise platform performance and detect any suspicious activity that may indicate unauthorised access.
Payment information
To process deposits and withdrawals in MYR (RM), we collect the payment method details you provide — such as bank account information for FPX, or your digital wallet number for Touch 'n Go and DuitNow. 3008 does not store full card numbers or online banking passwords — all transactions are processed through payment processors that meet industry-standard security requirements.
Usage and behavioural data
We record platform activity data such as games played, session duration, navigation clicks, and betting history. This data is used to improve the user experience, detect unusual usage patterns, and deliver more effective customer support.
2. How This Information Is Used
3008 only uses the information collected for the purposes explicitly stated below. We do not use your data for any other purpose without your consent.
- Account management: Verifying identity, processing registrations, and managing secure logins.
- Transaction processing: Processing MYR deposits and withdrawals quickly and securely.
- Platform improvements: Analysing usage patterns to improve the platform's design, speed, and responsiveness.
- Legal compliance: Meets compliance requirements set by relevant Malaysian authorities, including anti-money laundering obligations.
- Service communications: Sending important account-related notifications such as transaction confirmations, policy updates, or security alerts.
- Fraud detection: Identifying and preventing fraudulent activity, bonus abuse, or unauthorised access attempts.
3008 does not use your personal data for third-party commercial advertising, and we do not sell your information to any external companies.
3. Cookies & Session Tracking
What cookies are used
The 3008 platform uses cookies and similar session tracking technologies to maintain your login status, save your language preferences, and ensure smooth platform navigation. These cookies do not store sensitive information such as passwords or payment details.
Types of cookies used
- Session cookies: Required to maintain your login while using the platform. Deleted when the browser is closed.
- Preference cookies: Saves your preferences, such as your interface language.
- Analytics cookies: Helps us understand how users interact with the platform, for internal improvement purposes only.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect the login function and overall platform experience.
4. Data Storage, Security & Information Sharing
Data retention period
Your personal data is retained for as long as your 3008 account remains active. Following account closure, basic data such as transaction history and identity verification records may be kept for a period specified by Malaysian legal compliance requirements. Data that is no longer needed will be securely deleted or anonymised.
Technical security measures
All data transmitted between your device and 3008's servers is encrypted using SSL (Secure Sockets Layer) technology. Access to users' personal data within the platform is restricted to staff who require it to perform their duties, and all access is logged for security audit purposes.
Third-party sharing
3008 does not sell or rent users' personal data to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Approved payment processors for handling your MYR transactions
- Technical service providers that support platform operations, bound by strict confidentiality agreements
- Malaysian government authorities when required by law or court order
- Fraud investigations where disclosure is necessary to protect the interests of other users or the platform
5. User Rights and How to Exercise Them
As a 3008 platform user, you have certain rights regarding your personal data. We are committed to making it straightforward for you to exercise these rights.
You have the right to request a copy of the personal information we hold about you. Submit your request to [email protected].
If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting our support team.
You may request deletion of your data within the limits permitted by law. Certain data may need to be retained to meet legal compliance requirements.
To exercise any of the above rights, contact the 3008 support team at [email protected] stating your request type and account details. We will process your request within a reasonable timeframe once your identity has been verified. More information about using the platform is also available on the FAQ.
6. Policy Updates and How to Contact Us
Policy change notifications
3008 reserves the right to update this Privacy Policy at any time in response to changes in legislation, industry practices, or operational requirements. When material changes are made, registered users will be notified via an in-platform notice or email. We encourage you to review this page periodically to stay informed.
Contact us for privacy matters
If you have any questions, concerns, or complaints regarding how 3008 handles your personal data, please contact us by email at [email protected]. Our team will respond within 24 business hours and will work to resolve any privacy concerns promptly and fairly.
Have questions about your data privacy?
Visit FAQ page for a quick response, or log in to your account to manage your privacy settings. New members can register here to start using the 3008 platform.